Frequently Asked Questions
Frequently Asked Billing Questions (FAQ)
We understand that a visit to the emergency room creates many areas of concern, including the cost of your care. The following are answers to the most frequently asked questions about the emergency room physician’s bill. For answers to your specific billing questions, please contact the customer service number listed on your billing statement, 866-396-6419. Our customer service representatives are available Monday through Friday, 9:00 a.m. to 5:00 p.m. You may also contact us via email at als@attglobal.net.
About My Bill
Will the hospital bill include the physician’s services?
No, the emergency room physician’s are not employed by the hospital. Therefore you will receive separate bill.
Can I find out how much the emergency room physician will cost and if my medical insurance will cover the visit before seeing the doctor?
No. Emergency physician charges are not based on time. It takes time to evaluate your record for your visit and determine the appropriate charges.
Why did my billing statement have an adjustment amount?
If your statement has an adjustment it means that the physician is contracted with your insurance and has agreed to accept a discounted rate. Contracted insurances determine the amount due from the patient.
I was in the hospital several weeks ago, why haven't I received a bill?
Depending on how quickly the insurance company processes the bill, it may take 2 to 8 weeks for you to receive a bill.
Why am I receiving a bill? I was injured and work or in an auto accident.
We have either received no or insufficient information. Please contact us and provide the correct information.
The physician only saw me for a few minutes, why am I being charged so much?
The physician charges are based on procedures, treatment and decision-making, not on actual time.
About My Insurance
Who will bill my insurance?
(SEP) will bill the insurance company on your behalf as a courtesy with the information provided by the hospital or yourself. Your cooperation in giving complete and accurate information to the admitting personnel at each of your visits will help to get your insurance claim paid quickly.
Why am I being asked for my insurance information again? I already gave it to the hospital.
The information given to the hospital may have been incomplete or received after the initial information was sent by the hospital.
I received a statement but my insurance has not paid?
While each insurance company is different, we generally expect full payment from your insurance company within 60 days of billing. If your insurance company does not pay the bill within 60 days, we may send you a notification of their non-payment and request that you contact them to send the payment.
I have two insurances; will you bill both of them?
Yes. After your primary insurance pays your claim, we will bill your secondary.
About Paying My Bill
How may I make a payment?
SEP accepts VISA, MasterCard, AMEX, money orders and personal checks. Credit and debit card payments are accepted over the phone at no charge or payments can be mailed to:
Springhill Emergency Physicians
PO BOX 2847, Dept. 1060
Mobile, AL 36652-2847
What if I am unable to make the full payment? Can I set up a payment plan?
Yes. If you would like to set up a payment plan, you can contact the customer service number listed on your billing statement or send an email to als@attglobal.net.
I already made payment to the hospital, why am I getting another bill?
Any payments made to or at the facility are applied only to the facility billing. The hospital cannot and does not accept payments for the physician's group.
